We’re hiring! Customer Success Manager

We’re hiring! Customer Success Manager
We’re hiring! Customer Success Manager

Job title: Customer Success Manager / Business Development Manager

Company: Considerate Group (Considerate Hoteliers Ltd)

Duration: Permanent

Hours: Full time

Location: London

Salary: £28k+ (dependent on experience)

Other benefits: pension + bonus + up to 2 days per month flexible working from home

Deadline for applications: 11th January 2020

Start Date: As soon as possible

Key words:

Business development
Service delivery
Account manager

The Opportunity

We are looking for a Customer Success Manager to join our London based team. This is a full-time position within our company, which involves supporting business development; overseeing and further developing key services as well as technology products.

You will have the opportunity to work in a vibrant environment, within a passionate team committed to bringing positive change to the hospitality industry and growing the business to become the leading specialist in the segment.

You will be required to manage a variety of tasks with a steep learning curve, will be given immediate responsibilities on team and project coordination and will have opportunities to manage client relationships with prestigious brands.

Company Background

Considerate’s mission is to help hospitality businesses operate more responsibly. We achieve this through a combination of innovative technology tools, advisory services and first-class customer service.

Through our sophisticated environmental data management system designed specifically for the hospitality industry, we allow hospitality businesses to monitor, analyse and improve their environmental performance, while saving costs and reducing inefficiencies in their operations. Con-Serve™ is certified as ISO 50001 compliant and allows for a correlation of consumption to other metrics such as hotel’s occupancy, restaurant’s food covers or outside temperatures. We are also in a testing phase of our new mobile app, Fluttr, which is being developed and trialed as part of the UK Government’s Smart Meter Innovation Competition.

The Considerate Group also supports hoteliers with advisory services, which cover CSR strategy, staff workshops, management of resource consumption, corporate reporting and the provision of various sustainability toolkits.

We are a small and constantly growing team of dedicated hospitality and sustainability specialists, currently operating out of London and Munich, and servicing clients worldwide.

Customer Success Manager Responsibilities:

Overseeing and further developing product and client services including bespoke reports and tailor-made services

Managing and developing client relationships

Help customers receive value quickly by managing product implementation and onboarding

Liaising with diverse stakeholders from government representatives to utility technicians

Contribute to revenue generation through renewals, upsells, and expansions

Synthesize customer feedback and work with internal teams to respond to customer needs

Creating new proposals and presentations

Helping with delivery of projects

Management of our internal CRM system

Invoicing support

Required experience and interest:

Min. 2-3 years’ work experience in business development/sales/account management

Confident networker

Interest in sustainability and hospitality

Interest in working in a dynamic start-up environment

Essential skills and traits:

Proficient in the whole Microsoft package, particularly PowerPoint and Word

Flexibility – ability to work with cross-functional teams and managing a variety of tasks

Problem solving skills

Happy to present to a range of audiences

Ability to work under time pressure

Business acumen and customer service orientation

Communication skills, including ability to tailor communication and solutions to different audiences

Highly organised

Good attention to detail




Master’s Degree or equivalent in a relevant subject

Knowledge of the UK utility market and electricity/gas metering

Foreign language(s)


Need to have right to work in the UK (British/EEA citizen or Swiss national)

Application process:

Send your CV AND Cover Letter for this Customer Success Manager position to mb@considerategroup.com

We will only accept applications that include a cover letter.

Shortlisted applicants will need to provide at least one reference.

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